Terms and Conditions

§ 1 Scope

(1) These General Terms and Conditions apply to all contracts you conclude with us, SolutionPrint, owner Jakob Fritz, Grafschafter Ring 14, 48599 Gronau, Germany (hereinafter "we"), via our online shop.

(2) A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 BGB). A business is any natural or legal person or partnership with legal capacity acting in the exercise of its trade, business or profession (Section 14 BGB).

(3) Deviating terms only apply if we expressly agree to them. The version of these terms valid at the time of your order applies.

§ 2 Conclusion of the contract

(1) The presentation of products in the online shop is not a legally binding offer but an invitation to order.

(2) You select a product and the desired variant and add it to the cart. "Checkout" takes you to the order summary, where you enter your email address, your billing address and, if applicable, a different delivery address, and choose the shipping and payment method. Before submitting, you see all items, your details and the total price. Until then you can correct your entries in the form fields at any time and change items and quantities in the cart.

(3) By clicking the button "Order with obligation to pay" you submit a binding offer to purchase the items in your cart. You are then redirected to the payment page of our payment service provider Stripe.

(4) We accept your offer by sending you an order confirmation by email after receipt of payment. If payment is not completed within 24 hours, the order is cancelled and no contract is concluded.

(5) The contract languages are German and English.

§ 3 Storage of the contract text

We store the contract text. You receive the order details and these terms with the order confirmation by email, the terms also as a PDF. You can also view and download the terms on this page at any time. There are no customer accounts; past orders cannot be accessed online.

§ 4 Prices, shipping costs and delivery area

(1) All prices are final prices. Under the small business regulation pursuant to Section 19 UStG, no VAT is charged.

(2) Shipping costs may be added. They are listed on the Shipping & payment page and shown in the order summary before you place your order.

(3) We deliver to all member states of the European Union.

§ 5 Payment

(1) Payments are processed by the payment service provider Stripe (Stripe Payments Europe, Ltd., Dublin, Ireland). Credit and debit card, Apple Pay, Google Pay, PayPal and Klarna are available. The payment methods offered are shown in the order summary.

(2) The purchase price is due when the order is placed. For payments with PayPal or Klarna, their terms of use also apply.

§ 6 Delivery

(1) We ship no later than the working day after receipt of payment. The expected delivery time depends on the shipping method chosen and is stated on the Shipping & payment page and in the order summary.

(2) Delivery is made to the delivery address you provide.

§ 7 Retention of title

The goods remain our property until paid in full.

§ 8 Transfer of risk

(1) If you are a consumer, the risk of accidental loss or deterioration of the goods passes to you only upon handover to you or a person authorised by you to receive them, including in the case of shipment.

(2) If you are a business, the risk passes to you upon handover of the goods to the carrier.

§ 9 Liability for defects and guarantee

(1) The statutory rights regarding defects apply. The limitation period for claims for defects is two years from delivery.

(2) Please report defects by email to info@solutionprint.de so that we can help quickly. Your statutory rights do not depend on this.

(3) In addition, we give a one-year durability guarantee in accordance with our guarantee terms. Your statutory rights are not restricted by it.

§ 10 Liability

(1) We are liable without limitation for damage resulting from injury to life, body or health, for damage caused intentionally or through gross negligence, and under the German Product Liability Act.

(2) In the event of a slightly negligent breach of an essential contractual obligation, our liability is limited to the foreseeable damage typical for the contract. Essential obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely. Otherwise, liability for slight negligence is excluded.

§ 11 Right of withdrawal

Consumers have a statutory right of withdrawal. Details are given in the cancellation policy. You can also declare your withdrawal online using the "Withdraw from contract" button found on every page of our shop.

§ 12 Dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

§ 13 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law only applies insofar as it does not deprive you of the protection granted by the mandatory provisions of the law of the country of your habitual residence.

(2) Should individual provisions of these terms be invalid, the validity of the remaining provisions remains unaffected.